Frequently Asked Questions

NotaKita is a business technology and service platform that combines ERP Cloud, AI-powered business assistance, document processing, and Business Process Outsourcing (BPO) services to help businesses manage their administrative and operational activities more efficiently.

NotaKita provides technology and business support services, including ERP Cloud solutions, AI-powered business assistance through Nadia, WhatsApp-based document processing and OCR, and Business Process Outsourcing (BPO) services for administrative and financial data processing.

Additional business services may also be available depending on the selected service package.

NotaKita operates through PT NOTAKITA INTI SOLUSI, an Indonesian business entity. Our services are provided in accordance with applicable laws, regulations, and contractual agreements with customers.

Information regarding the company's legal status can be found on our Legality page.

NotaKita is designed for businesses, entrepreneurs, organizations, and other users who need business technology, document processing, administrative support, or outsourced business services.

NotaKita's Business Process Outsourcing (BPO) service provides operational support for business administration, financial data processing, bookkeeping-related data entry, document processing, and other agreed business tasks.

BPO services are performed according to the scope, requirements, and service agreement established with each customer.

Customers can review the available services or membership plans on the NotaKita website and select the service that matches their needs.

For services available through online checkout, customers can complete the order and payment through the available payment options. For customized BPO requirements, customers may contact NotaKita to discuss the required scope of work.

Yes. NotaKita provides BPO services supported by operational staff. The specific tasks, workflow, deliverables, and level of human assistance depend on the selected service and agreed scope of work.

Yes. The Free membership can be used as long as it remains suitable for the user's business needs and continues to comply with the applicable NotaKita terms and service limitations.

Yes. Customers can upgrade their membership according to their business needs and the membership options currently available on NotaKita.

Nadia AI is available to NotaKita users, with features, usage limits, or service capabilities depending on the membership plan selected.

Please refer to the current Membership page for the latest plan information.

NotaKita offers different membership levels designed for different business needs. Each plan may provide different quotas, features, usage limits, or access levels.

Current pricing and plan details are available on the Membership page.

WhatsApp OCR Invoice is a NotaKita automation service that allows users to submit invoice images or files through WhatsApp and extract relevant text and financial information using Optical Character Recognition (OCR) technology.

No automated OCR system can guarantee 100% accuracy for every document. Results may be affected by image quality, lighting, document format, handwriting, printing quality, or other technical factors.

No. Ownership rights over invoices, images, documents, and financial information submitted by customers remain with the customer or the relevant principal.

NotaKita processes submitted information only to provide the services requested by the customer, subject to the applicable terms and privacy policy.

Depending on the service and availability, customers can complete payment through the payment methods presented during the NotaKita checkout process.

The available payment options may change from time to time.

For online membership purchases, access is generally activated after the payment has been successfully confirmed by the NotaKita system.

For BPO and customized services, the service start date depends on the agreed scope, payment confirmation, required documents, and operational schedule.

NotaKita applies technical and organizational measures intended to protect customer information and documents against unauthorized access, misuse, alteration, or disclosure.

Further information is available on our Data Security and Privacy Policy pages.

Information submitted by customers is used to provide, operate, maintain, and support the services requested, as well as for other purposes described in the NotaKita Privacy Policy.

Refund eligibility depends on the type of service, payment status, service progress, and the conditions described in the NotaKita Refund Policy.

Please review our Refund Policy for detailed information about refund eligibility, exclusions, procedures, processing times, and applicable conditions.

Customers should submit a refund or cancellation request through the contact channel specified in the NotaKita Refund Policy.

Each request will be reviewed according to the applicable service conditions and refund policy.

Customers can contact NotaKita for questions about our services, membership, payments, operational matters, or other business inquiries.