Refund Policy

1 Scope of This Policy

This policy applies to payments made for NotaKita membership plans, online services, document-processing services, BPO services, and other paid services offered through NotaKita, unless a separate written agreement states otherwise.

2 General Refund Principle

NotaKita aims to provide the service, package, or deliverable selected by the customer. A successful payment represents payment for the selected service.

Where circumstances justify a refund, the customer may submit a request for review. Approval is determined after the relevant transaction and service conditions have been assessed.

3 Circumstances That May Qualify for a Refund

A refund request may be considered in circumstances including:

• A duplicate payment was made for the same transaction or service.
• A transaction error resulted in a payment that was not intended or was made incorrectly.
• Payment was successfully completed, but the paid service could not be activated or delivered because of a technical issue attributable to NotaKita and the issue cannot be resolved within a reasonable period.
• A specific refund arrangement has been approved by NotaKita management after review.

4 Circumstances That Are Generally Not Refundable

A refund will generally not be approved where the service has already been used, consumed, delivered, or substantially processed in accordance with the purchased package or agreed scope.

• The customer changes their mind after purchasing a service.
• The customer stops using a service before the relevant service period ends, where no service failure has occurred.
• A service or deliverable has already been substantially processed or delivered.
• The refund request is based solely on dissatisfaction that is inconsistent with the agreed service scope or deliverables.

5 Membership and Online Services

For membership plans and other online services, refund eligibility may depend on whether access, quotas, credits, features, or other service benefits have already been used.

Where a membership or online service has not been materially used and a valid refund circumstance exists, NotaKita may review the request based on the transaction and applicable service conditions.

6 BPO and Customized Services

For BPO, document-processing, website, content, video, or other customized services, the refund assessment may take into account the agreed scope of work, work already performed, documents already processed, resources allocated, and deliverables already provided.

If only part of an agreed service has been completed, NotaKita may consider whether a partial refund or other appropriate resolution is reasonable, depending on the circumstances.

7 Cancellation

A customer may contact NotaKita to request cancellation before a service has materially commenced. Cancellation does not automatically create a right to a refund.

Where work has already started, the assessment may consider the work completed, resources committed, and costs or service obligations already incurred.

8 Failed, Reversed, or Pending Payments

If a payment is shown as failed or unsuccessful but the customer's account has been debited, the customer should contact NotaKita so the transaction can be checked.

Resolution may depend on the payment status recorded by the payment provider and the outcome of transaction reconciliation. A payment that is still pending may require additional processing time before its final status can be determined.

9 How to Request a Refund

Refund requests should be submitted through an official NotaKita contact channel and should contain enough information for us to identify and review the transaction.

To help us process the request, please provide:

• Customer name or business name.
• Email address used for the service.
• Payment date and amount.
• Service or membership name.
• Payment receipt or transaction reference, if available.
• A clear explanation of the reason for the refund request.

10 Review and Decision Process

After a refund request is received, NotaKita will review the relevant transaction and service information. We may request additional information or supporting documents when necessary.

The outcome may be approval, partial approval where appropriate, or rejection. The decision will be based on the applicable service conditions and the circumstances established during the review.

11 Refund Method and Processing Time

If a refund is approved, NotaKita will process the refund using the payment method or another appropriate mechanism supported by the transaction and payment provider.

The time required for the funds to reach the customer may vary depending on the payment method and the processing time of the relevant payment provider. NotaKita cannot guarantee processing times that are outside our direct control.

12 Refund Amount and Fees

Where a refund is approved, the amount returned will be determined according to the circumstances of the transaction and the applicable service conditions.

Where applicable, third-party payment processing fees, transaction charges, or costs that cannot reasonably be recovered may be taken into account when determining the final refund amount, subject to applicable law and the circumstances of the transaction.

13 Chargebacks and Payment Disputes

Customers are encouraged to contact NotaKita first when they have a question or dispute regarding a payment, so that the transaction can be reviewed and an appropriate resolution can be discussed.

Nothing in this policy is intended to limit any rights or protections that cannot lawfully be excluded under applicable law.

14 Policy Updates

NotaKita may update this Refund Policy when there are changes to our services, payment mechanisms, operational requirements, or applicable legal requirements.

The latest version will be published on this page together with the applicable update date.